At Abisol Aqua, we aim to provide the best experience for our customers. Please read our Refund, Exchange, and Returns policy carefully to understand our terms.

1. Refund Policy

1.1 Refund Eligibility: Refunds are issued only if the product fails to reach the customer’s specified delivery address.
1.2 Refund Process:

  • Customers must notify us within 7 days of the expected delivery date if a product does not arrive.
  • Upon verification, the refund will be processed within 5–7 business days to the original payment method.
    1.3 Refunds are not applicable for any other reason beyond non-delivery.

2. Exchange Policy

2.1 Eligibility for Exchange: Exchanges are allowed only if the product is damaged or broken during shipping.
2.2 Process for Exchange:

  • Customers must report damaged items within 48 hours of receiving the delivery.
  • Proof of damage, such as photographs or videos, must be provided via email at info@abisolaqua.com.
  • Once approved, we will arrange for a replacement product to be shipped at no additional cost.
    2.3 Exchanges are not applicable for issues unrelated to shipping damage.

3. Returns Policy

3.1 We do not accept product returns under any circumstances.
3.2 Customers are encouraged to verify product specifications and suitability before purchase.

4. Additional Terms

4.1 Refunds, exchanges, or any service requests must adhere to the policies outlined above.
4.2 Abisol Aqua reserves the right to inspect damaged products before approving an exchange.
4.3 Refund or exchange requests submitted after the specified timelines will not be entertained.

5. Contact Us

For any concerns or assistance with refunds or exchanges, please contact us: